Frequently Asked Questions

Active Controls LLC is a trusted manufacturer of SoftStarters and power control solutions used in pumps, wells, RVs, and HVAC systems. We are FIRST  innovators in the soft starter and pump starter market, offering patented designs and 30 AMP & 50 AMP solutions.

Our products are built with certified testing standards (including Intertek-related testing where applicable) and high-quality components from trusted suppliers like Southwire, ensuring safety, reliability, and long-term performance.

You can contact Active Controls LLC through the contact form on our website, email, or phone provided in the Contact Us section. Our support team is available to assist with product inquiries, orders, and technical support.

Yes, Active Controls LLC offers warranty coverage on its products to ensure quality and reliability. Warranty terms vary by product and are clearly mentioned at the time of purchase. For any warranty claims or support, customers can contact our support team directly.

Unlike generic stores, Active Controls LLC focuses specifically on power control solutions, offering tested products designed to solve real electrical problems like startup surges and system overload.

Yes, many customers use these solutions to successfully run AC units, pumps, and RV systems without breaker trips or startup failures.

If you're unsure, you can contact support for guidance based on your setup, helping you avoid compatibility issues and wasted purchases.

This is caused by a high startup surge. A soft start device reduces that surge, allowing smooth operation without overloading the circuit.

Generators struggle with high initial loads. A soft start device lowers that demand so your system can handle appliances efficiently.

A soft start device controls voltage spikes during startup, reducing wear and protecting your equipment.

RV systems have limited capacity. A soft start device reduces startup load, making it easier to run appliances.

This happens due to sudden power draw. A soft start device stabilizes the system and reduces voltage drops.

By reducing startup surges, a soft start device frees up power capacity so multiple devices can run smoothly.

Frequent high-power surges strain components. A soft start device reduces that stress and extends lifespan.

Hard starts are caused by high inrush current. A soft start device ensures gradual and reliable startup.

Using a soft start device prevents overload-related damage, saving you from costly repairs and replacements.

Your system may exceed its power limit. A soft start device reduces peak demand and improves load handling.

A soft start device reduces startup current, preventing overloads and improving overall system stability.

We are a design and assembly company.

We are a design and assembly company that specializes in custom controls.

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The green light on both plugs will turn on. That indicates power is going through the unit. Turn on the appliance and it should start.

Please note that all customs fees, duties and taxes are the responsibility of the customer and are not included in the pricing or shipping costs.

Yes…The activestart is compatible with the EasyStart and other wired softstarters.

This unit is ready to be used right out the box, it will work directly with your generator. On our app make sure to change the power settings to the closest one to your setup. You do not need a bonding plug but it is recommended

Our product is compatible with your inverter. It has been tested on Bluetti and other inverter systems

Yes you can run a wired softstart and activestart together. If you have a 50 Amp plug on your RV then the 50 Amp will be able to start both easily on 3000 watt generator. I would recommend the 50 Amp activestart because it gives you the additional functionality of Surge Protection and the ability to monitor the total power usage of your RV and easy to use. The wired will give you the starting capability anywhere you go and any generator.

That’s correct. The fan might be stalling because the voltage dips for too long and our device will solve that by ramping the voltage at the rate the generator can handle it so the fan shouldn’t stall as we do this very quickly. As for the outlet connection it sounds like you don’t need it right now. The only scenario might be when it is much hotter outside your AC will draw more current to start and that might be when you need it.

The ActiveStart has a surge protector that is optional in the 50 amp but our 20& 30 amp have it included. The 50 amp is expected to be released mid-March for $700.

No. The ActiveStart has been very successful starting AC’s on small generators but A 15K AC is large and we recommend at least 2500 watts to have enough during the summer months. But the Honda’s are the few that have been able to consistently start large AC’s but again not with only 2000 watts.

If your generator is unbonded, meaning it doesn’t have a neutral and ground bonding inside, a separate ‘bonding plug’ can be used to negate this problem. Bonding plugs are easy to find and all you have to do is plug it into an available outlet on a generator. Then, based on the red or green light indicator, you will be able to tell if your power supply has been stabilized and properly bonded. If it has not been and you see that red light indicator, that may be the source of the reverse polarity fault you detected.

Focus on running your main AC. This is the AC unit that’s going to have the best effect for you and then run the second AC on only fan. The fan setting takes very little power but still helps to circulate the colder air throughout the rig extremely important when outdoor temperature is very high and heating up the electronics.